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Music On Hold

6/28/2021

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Modern Telecom customers may select their preferred music on hold track from our selection of royalty free music in this video, all tracks loop endlessly when callers are placed on hold, or in an agent queue. You may also specify that we use the same or a different audio track for the lobby of the conference server.  
0:05 Acoustic
0:27 Beaching
0:48 Beautiful
1:11 Classical
1:35 Corporate
2:00 Country
2:24 Holiday
2:50 Jazz
3:17 Latin
3:43 Default
4:08 Nature
4:33 Power Up
5:01 Reggae
5:29 Sad
5:56 World
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Using Your New Phones Yealink T54W and W56H

1/14/2021

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Learn how to use the Yealink T54W Desk Phone and W56H Cordless Phones from the experts at Modern Telecom!
CHAPTERS:
0:05 Transferring Calls Internally
1:27 Transferring from Desk Phone to Cordless Phone
2:28 Transferring calls Externally to cell phones
3:33 Call Parking
5:12 Additional Button Pages
5:32 Intercom to Extensions
6:03 Paging
6:38 Do Not Disturb
7:22 Night Service
8:07 Conference Server

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How to use our Softphone

12/29/2020

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Learn how to use our Softphone for Windows from the experts at Modern Telecom! Its an easy way to make and receive phone calls from your desktop or laptop.   Click here to download  the Vodia softphone application 
0:10 Installing the Vodia Softphone
0:33 Logging in
0:58 Making and Receiving calls
2:11 Parking a Call
2:42 ACD Automatic Call Distribution
3:33 Text Messaging
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Click 2 Dial

10/6/2020

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Learn how to use the Vodia Click 2 Dial Chrome extension.  Its an easy way to make phone calls from within your browser by right clicking on a number and selecting to dial from either your desk phone or the web phone.
Get the chrome extension from here:   
https://chrome.google.com/webstore/detail/click-to-dial/fjoflheglodmbjfgbhfamglcimbedoff/ 

After you have installed the extension in to Chrome, you must click on the extension icon visible in the top right corner of your browser and configure the settings as in the screenshot to the right.  These are the same credentials you would use for our web portal, smartphone or windows app.
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To use the extension, RIGHT click on a phone number on  a web page to reveal the context menu, then select Click to Dial as in the screen shot below and select weather to dial out using the browser or your desk phone - note, if you are logged into your extension from multiple phones, then the LAST phone used will be the one that connects the call if you select to call from Desktop Phone. 
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Using Your New Phones Grandstream GXV3350

9/7/2020

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Learn how to use the Grandstream GXV3350 from the experts at Modern Telecom!
CHAPTERS:
0:53 Making a call home key, send key, end key
4:23 Directory
5:13 Answering calls
5:48 Transferring calls
7:38 Call park and call hold
11:16 Call waiting
13:04 Conference server
18:14 Paging
19:51 Activating closing times
21:20 Do Not Disturb
22:38 Voicemail
24:46 Video calling
26:05 Reboot procedure
27:15 Start up after reboot
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Using Your New Phones Grandstream GXP2135

9/7/2020

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Learn how to use the Grandstream GXP2135 from the experts at Modern Telecom!
CHAPTERS:
0:05 Making a call send key, end key
1:28 Moving pages BLF keys & feature buttons
2:23 Middle menu button & exit button
2:57 Answering a call and placing caller on hold
4:18 Transferring a call
5:22 Putting a call on hold and taking a second call
7:39 Detailed transferring demo
9:40 Call parking
13:45 Conference calls using the conference server
19:52 Voicemail
21:15 Directory
22:19 Paging
23:29 Activating closed times
24:47 Do Not Disturb

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