For an optimal experience we recommend the following Quality of Service settings be done on your firewall, you do not have to do all of these settings but we have listed them in order of impact:

• Mandatory setting for phones to work:
  • SIP ALG Policy: Disabled
• Optional QoS settings to improve quality:
  • Differentiated Services Code Point (DSCP):  46
  • Per-Hop-Behavior (PHB): EF
  • Layer 2 Voice Class of Service (CoS): 5
• If you have an older router that does not support QoS then sometimes you can define bandwidth shaping priority by traffic ports as follows:
  • 5060 (UDP and TCP)
  • 5061 (TCP)
  • 49152-64512 (UDP)
• Do you block outbound traffic to IP addresses in China?  If you are using any of the phone brands listed below, please whitelist their provisioning server IP address accordingly to permit auto provisioning.   
  • Fanvil:  fdps.fanvil.com (119.28.67.228)
  • Yealink: rps.yealink.com (52.71.103.102)
  • Snom:  sraps.snom.com  (13.33.165.11)
  • Grandstream:  fm.grandstream.com (35.82.75.208)
• Do you block outbound traffic  to IP addresses in Canada?    If you do, please ping the IP address of  the user portal that  has been assigned to your account to establish which server of ours you are on and then  whitelist our IP address  accordingly.
  • *.moderntelecom.ca   (where * is a sub domain assigned to your user portal you must ping to see which server you are on, for example myaccount.moderntelecom.ca will resolve to an IP address 64.34.xxx.xxx which you must whitelist to allow your phones to communicate our server)
  • If you do not know your user portal, just ask us and we will let you know your user portal and server IP address.

If you are using a Ubiquiti  Cloud Gateway, you may reference our recommended settings document below for how to optimize the configuration specific to a Unifi environment.

1.     Compose a blank email, attached the PDF file you wish to have transmitted to the email.  You should leave the body and subject lines of the email blank as they are not transmitted to your recipient, only the PDF file you attach is faxed.
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​2.     Send the email to xxxxxxxxxx@fax.encryptedtel.com where xxxxxxxxxx with the 10 digit fax number of your intended recipient.

3.     Within 5 minutes you will receive a return email confirming if the fax was sent successfully or if there was a problem – this email serves as your fax transmission receipt.
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​4.     You are only permitted to send faxes on behalf of your company if you are authorised, if you should receive an fax receipt saying you are not authorised to send a fax, then you must email  us at [email protected] from your new email address and we will authorise you. 

Follow the steps in this info-graphic  to create a link between your Cell phone and your PBX extension which will allow both phones to ring at the same time.  If you answer a call on your cell and need to transfer it to another extension, follow the steps in the Cell Phone Redirection Menu to manipulate a call from your cell phone. 

The Vodia Desktop Softphone App can be used to make and receive VoIP phone calls directly from your computer.    For a tutorial on how to use the app, please click HERE. 

Note:  if you have Google Chrome browser installed on your computer then you do not need to install this softphone as our web portal will launch a WebRTC version of this app directly within Chrome Browser  and it is  identical  to this app.     For the link, username and password to our web portal, please call or email our service department and request a "welcome email" . If you still choose to install the desktop app onto your computer, please select  your operating system version below.  

When your extension is linked to your cell phone and you answer an office redirected call on your cell phone, you may use the following quick reference card to know the available options for accepting, rejecting, parking or transferring calls back from your cell phone.   For example, if you answer a call on your cell phone and then want to transfer it back to  a colleague at the office at extension 201, then while on the phone you would press ##2201 and that would transfer the call off your cell phone and back to the office and to extension 201. 

To change your cell phone preferences on the PBX,  see the  steps on Linking Your Cell Phone