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Training Resources

2/25/2025

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Using Your New Phones Fanvil V Series (V64, V65, V66 Pro)

2/24/2025

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Learn how to use the Fanvil V Series SIP Phones from the experts at Modern Telecom! This video compares the 3 main models with each other and shows the similarities and differences in operation. Watch this video if you are deploying a mixed environment of Fanvil V series phones in your organization.
  Fanvil V Series Feature Overview and Comparison
BLF Buttons   
Call Pickup   
Outbound Dialing
Blind Transfer  
Attended Transfer  
Parking  
Holding  
Paging
Conference Server  
Voicemail
DND  
Directory  
Call Log
Doorphone Operation
Bluetooth Headset Setup
WIFI Setup on V64/V65  
Rebooting the V64/V65
WIFI Setup on V66
Rebooting the V66
Power Saving Feature
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Using Your New Phones Fanvil XU Series (X3U, X5U, X6U)

2/24/2025

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Learn how to use the Fanvil XU SIP Phones from the experts at Modern Telecom! This video compares the 3 main models with each other and shows the similarities and differences in operation. Watch this video if you are deploying a mixed environment of Fanvil XU series phones in your organization.
Fanvil XU Series Feature Overview and Comparison
Feature Buttons  
Paging
Extension Monitoring  
DND
Directory  
Blind Transfer  
Attended Transfer  
Call Parking
Voicemail  
Call History  
Out of Service  
Conference Server
Call Pickup  
USB Recording
Cell phone Bluetooth Sync             
WIFI Setup  
Hot Desking
Call Forwarding  
Using Headsets
Quick Installation Guide  
Full User’s Manual
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QoS

4/23/2024

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Quality of Service (QoS)

For an optimal experience we recommend the following Quality of Service settings be done on your firewall, you do not have to do all of these settings but we have listed them in order of impact:
  • Mandatory setting for phones to work:
    • SIP ALG Policy: Disabled
  • Optional QoS settings to improve quality:
    • Differentiated Services Code Point (DSCP):  46
    • Per-Hop-Behavior (PHB): EF
    • Layer 2 Voice Class of Service (CoS): 5
  • If you have an older router that does not support QoS then sometimes you can define bandwidth shaping priority by traffic ports as follows:
    • 5060 (UDP and TCP)
    • 5061 (TCP)
    • 49152-64512 (UDP)
  • Do you block outbound traffic to IP addresses in China?  If you are using any of the phone brands listed below, please whitelist their provisioning server IP address accordingly to permit auto provisioning.   
    • Fanvil:  fdps.fanvil.com (119.28.67.228)
    • Yealink: rps.yealink.com (52.71.103.102)
    • Snom:  sraps.snom.com  (13.33.165.11)
    • Grandstream:  fm.grandstream.com (35.82.75.208)
  • Do you block outbound traffic  to IP addresses in Canada?    If you do, please ping the IP address of  the user portal that  has been assigned to your account to establish which server of ours you are on and then  whitelist our IP address  accordingly.
    • *.moderntelecom.ca   (where * is a sub domain assigned to your user portal you must ping to see which server you are on, for example myaccount.moderntelecom.ca will resolve to an IP address 64.34.xxx.xxx which you must whitelist to allow your phones to communicate our server)
    • If you do not know your user portal, just ask us and we will let you know your user portal and server IP address.
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Visit our YouTube Channel

2/20/2024

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  • Fanvil YouTube Playlist
  • Yealink YouTube Playlist
  • Grandstream YouTube Playlist
  • Snom YouTube Playlist
  • Polycom YouTube Playlist
  • Vodia YouTube Playlist
  • Softphone Installation YouTube Playlist​
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Star Codes Cheat Sheet

12/5/2023

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Speed Test

12/5/2023

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Please use this to test your internet connection and note the following values:
Download speed should be greater than 10Mbps  (represents your ability to hear audio from your callers)
Upload speed should be greater than 5Mbps  (represents your callers ability to hear your voice)
Ping should be less than  5ms  (a higher ping will result in delayed voice)
Jitter should be less than 10ms (a higher jitter will result in   choppy and artificial sounding voice)
Provided by OpenSpeedtest.com
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Network Support Tools

12/5/2023

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This application will test your network configuration to ensure that it is optimally set up for VOIP to correctly traverse firewalls and other network settings.

sipalg_checker.exe
File Size: 2925 kb
File Type: exe
Download File

This application will scan for all devices on your network. See used IPs and the associated devices. 

ipscan.exe
File Size: 8799 kb
File Type: exe
Download File

This application will  find out if there are more than one DHCP server on your network. This is a common issue which affects network devices. Using this software will allow you to find if there are rogue servers that need to be removed from the network.
dhcpexplorer.exe
File Size: 528 kb
File Type: exe
Download File


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Case Study:  Multi Tenant Commercial Building Security Solution using Phones

5/1/2023

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Temple Anshe Sholom (Hamilton Ontario)   Customer Background:
The Temple Anshe Sholom celebrates 170 years of history as Canada’s first Reform Jewish congregation.  The large building serves as a campus to 5 independent spiritual and educational centers: 
1)     Temple Anshe Sholom Synagogue is the place of worship and administration of the building.   
2)     Temple Playhouse is a multicultural childcare center for infants to school aged children. 
3)     Kehila Heschel School is an elementary school for gr 1-5   
4)     Le Petites Pommes offers year-round camps, tutoring and programs to help students learn the French language.  
5)  Religious School offers supplementary after school learning programs for pre-school to teens.
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Customer Requirements:
It is important to control admission to the building to promote the security of the staff, students and congregants.  The requirement was to install a combination of SIP telephones in all 5 businesses within the building and touchscreens in all the classrooms in the building and allow for mobile phone access so that teachers and staff could admit people as required in a method that was more secure.  Furthermore, the camera in the door phone was to be integrated into a pre-existing Dahua video surveillance system so that the front entry door would be recorded.  The staff also desired to have a card access control installed on the main door to permit authorized personnel entry to the building.   ​

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Current Problems:
About 5 years ago, we took over servicing a solution installed by another vendor with a Mobotix intercom and using Yealink and Grandstream Video Phones.  For many years the customer complained about this solution as Mobotix was not stable, crashing constantly and very complex for them to use and service.  The Mobotix camera had to be replaced 2 times during its use and required constant firmware updates and factory resets.  Determined to find a solution, Modern Telecom worked tirelessly with Mobotix engineers to try to improve reliability but at best it would only last a few months between failures

Fanvil Advantages
When we were finally given a budget to replace this system in 2022 we proposed the new Fanvil i63 with a combination of Fanvil X6U phones in offices and Fanvil i53W devices in classrooms.  We believe no other solution could have been provided that would be as simple to use and service, elegant looking and cost effective.  The Fanvil solution offered the ability to have a video preview on the phones so that anyone can see who is requesting entry to the building, the i63 has 5 buttons on it which was the perfect amount for this application since they have 5 separate departments.  The integrated card access control is convenient and uses low-cost fobs & cards which are easily sourced.  Using our hosted PBX we were able to create the ring groups for each organization so that only the phones in each organization would ring when someone pushed the appropriate button.  We used Action Plans to deploy video preview to all the phones and touch screens.  After hours, when someone pushes the buttons on the doorphone, it will automatically redirect the video call to our smartphone apps so they can be used remotely. 
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Project Challenges:
Some of the locations to mount the i53W screens in the classrooms were on concrete walls, since the i53w requires a flush mountable surface, we had a challenge to mount surface mount back boxes to the concrete walls first.  The manufacturer customized a batch of back brackets for us so we could mount the i53w screens to a standard dual gang electrical box and this way the i53w could be mounted against the concrete walls in the school.  

Training and Demonstration Videos:
X6U Video calling Demonstration:  https://photos.app.goo.gl/5Dt1mvX9UJkKMee38
X6U Training Video for clients offices:  https://photos.app.goo.gl/aGuqVJdS55LaGnjX6
I53W Training Video for clients classrooms: https://photos.app.goo.gl/B5yA1R1wNL4jk7iZ6
Marketing Video posted to YouTube: https://youtu.be/ko12NgWrOGw
​
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How to send a fax using eFax

4/28/2023

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1.     Compose a blank email, attached the PDF file you wish to have transmitted to the email.  You should leave the body and subject lines of the email blank as they are not transmitted to your recipient, only the PDF file you attach is faxed.
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​2.     Send the email to xxxxxxxxxx@fax.encryptedtel.com where xxxxxxxxxx with the 10 digit fax number of your intended recipient.
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In the example above we are sending a PDF file called "SCANNED_DOCUMENT.PDF" to 9057690318
3.     Within 5 minutes you will receive a return email confirming if the fax was sent successfully or if there was a problem – this email serves as your fax transmission receipt.
​
​4.     You are only permitted to send faxes on behalf of your company if you are authorised, if you should receive an fax receipt saying you are not authorised to send a fax, then you must email  us at [email protected] from your new email address and we will authorise you. 
Pro-Tip:
For contacts you commonly send faxes too, you can save the [email protected] email address as a contact that way in the future you can just type their name and your email client should be able to let you select which email address you want to send to and if you want it to be a fax then you would choose the email address that has the fax number associated such as in the example to the right. à
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Case Study:  Therapy Clinic Classroom Remote Entry System

4/28/2023

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Fanvil Manuals

1/20/2022

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fanvil_v64_v65_user_manual.pdf
File Size: 4724 kb
File Type: pdf
Download File

fanvil_v66_pro_user_manual.pdf
File Size: 9581 kb
File Type: pdf
Download File

fanvil_v67_user_manual.pdf
File Size: 4682 kb
File Type: pdf
Download File

fanvil_x3u_x4u_x5u_x6u_phone_user_manual.pdf
File Size: 6312 kb
File Type: pdf
Download File

fanvil_x210_enterprise_phone_user_manual.pdf
File Size: 7501 kb
File Type: pdf
Download File

fanvil_x7_touchscreen_phone_user_manual.pdf
File Size: 9558 kb
File Type: pdf
Download File

fanvil_i53w_indoor_touchscreen_station_user_manual.pdf
File Size: 4473 kb
File Type: pdf
Download File

fanvil_i10_series_mini_intercom_user_manual.pdf
File Size: 3076 kb
File Type: pdf
Download File

fanvil_i6x_doorphone_user_manual.pdf
File Size: 5492 kb
File Type: pdf
Download File

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Zoiper

11/11/2021

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Modern Telecom is pleased to be partnering with Zoiper http://www.zoiper.com
Zoiper is a soft phone company making android, ios and desktop applications for use with our platform.  
If you would like to use the Zoiper Mobile app on your smartphone, please see our 1 minute installation video here: https://youtu.be/Yyn7X4hE62k then select one of the links below to download the app to your phone.
·  Google Play: https://play.google.com/store/apps/details?id=com.zoiper.android.app
·  Apple Store: https://apps.apple.com/us/app/zoiper-lite-voip-soft-phone/id438949960

To make the setup experience easier - you may contact our helpdesk to request a QR code be emailed to you and then after Zoiper is installed you can simply scan the QR code we will email you using the camera on your smartphone instead of having to type your username and password.  
ZoiPer Bug:
The default DTMF Style setting don't allow for touch tones to work through the app, so if you find yourself needing to use touch tone digits (called DTMF) during a phone call to interact with auto attendant menus then you will need to change this setting from within ZoiPer once its installed.  Navigate through the following menus from within the app to change the DTMF style from "Symbolic " to "Inband". 

Settings > Accounts > Modern Telecom > Features > DTMF Style > Inband

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Music On Hold

6/28/2021

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Modern Telecom customers may select their preferred music on hold track from our selection of royalty free music in this video, all tracks loop endlessly when callers are placed on hold, or in an agent queue. You may also specify that we use the same or a different audio track for the lobby of the conference server.  
0:05 Acoustic
0:27 Beaching
0:48 Beautiful
1:11 Classical
1:35 Corporate
2:00 Country
2:24 Holiday
2:50 Jazz
3:17 Latin
3:43 Default
4:08 Nature
4:33 Power Up
5:01 Reggae
5:29 Sad
5:56 World
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Using Your New Phones Yealink T54W and W56H

1/14/2021

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Learn how to use the Yealink T54W Desk Phone and W56H Cordless Phones from the experts at Modern Telecom!
CHAPTERS:
0:05 Transferring Calls Internally
1:27 Transferring from Desk Phone to Cordless Phone
2:28 Transferring calls Externally to cell phones
3:33 Call Parking
5:12 Additional Button Pages
5:32 Intercom to Extensions
6:03 Paging
6:38 Do Not Disturb
7:22 Night Service
8:07 Conference Server

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How to use our Softphone

12/29/2020

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Learn how to use our Softphone for Windows from the experts at Modern Telecom! Its an easy way to make and receive phone calls from your desktop or laptop.   Click here to download  the Vodia softphone application 
0:10 Installing the Vodia Softphone
0:33 Logging in
0:58 Making and Receiving calls
2:11 Parking a Call
2:42 ACD Automatic Call Distribution
3:33 Text Messaging
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Click 2 Dial

10/6/2020

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Learn how to use the Vodia Click 2 Dial Chrome extension.  Its an easy way to make phone calls from within your browser by right clicking on a number and selecting to dial from either your desk phone or the web phone.
Get the chrome extension from here:   
https://chrome.google.com/webstore/detail/click-to-dial/fjoflheglodmbjfgbhfamglcimbedoff/ 

After you have installed the extension in to Chrome, you must click on the extension icon visible in the top right corner of your browser and configure the settings as in the screenshot to the right.  These are the same credentials you would use for our web portal, smartphone or windows app.
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To use the extension, RIGHT click on a phone number on  a web page to reveal the context menu, then select Click to Dial as in the screen shot below and select weather to dial out using the browser or your desk phone - note, if you are logged into your extension from multiple phones, then the LAST phone used will be the one that connects the call if you select to call from Desktop Phone. 
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Using Your New Phones Grandstream GXV3350

9/7/2020

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Learn how to use the Grandstream GXV3350 from the experts at Modern Telecom!
CHAPTERS:
0:53 Making a call home key, send key, end key
4:23 Directory
5:13 Answering calls
5:48 Transferring calls
7:38 Call park and call hold
11:16 Call waiting
13:04 Conference server
18:14 Paging
19:51 Activating closing times
21:20 Do Not Disturb
22:38 Voicemail
24:46 Video calling
26:05 Reboot procedure
27:15 Start up after reboot
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Using Your New Phones Grandstream GXP2135

9/7/2020

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Learn how to use the Grandstream GXP2135 from the experts at Modern Telecom!
CHAPTERS:
0:05 Making a call send key, end key
1:28 Moving pages BLF keys & feature buttons
2:23 Middle menu button & exit button
2:57 Answering a call and placing caller on hold
4:18 Transferring a call
5:22 Putting a call on hold and taking a second call
7:39 Detailed transferring demo
9:40 Call parking
13:45 Conference calls using the conference server
19:52 Voicemail
21:15 Directory
22:19 Paging
23:29 Activating closed times
24:47 Do Not Disturb

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Linking your cell phone

7/21/2020

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Follow the steps in this info-graphic  to create a link between your Cell phone and your PBX extension which will allow both phones to ring at the same time.  If you answer a call on your cell and need to transfer it to another extension, follow the steps in the Cell Phone Redirection Menu to manipulate a call from your cell phone. 
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Softphone Applications

2/12/2020

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The Vodia Desktop Softphone App can be used to make and receive VoIP phone calls directly from your computer.    For a tutorial on how to use the app, please click HERE. 

Note:  if you have Google Chrome browser installed on your computer then you do not need to install this softphone as our web portal will launch a WebRTC version of this app directly within Chrome Browser  and it is  identical  to this app.     For the link, username and password to our web portal, please call or email our service department and request a "welcome email" . If you still choose to install the desktop app onto your computer, please select  your operating system version below.  
Latest Win 10 Version From Microsoft Store
Win 7 version for older computers Download
Latest Mac OS Version From Apple Store
Latest iPhone version from Apple Store
Linux OS Download
​
Latest Android Version from Google Store
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Free Softphone for Google Chrome Browser

10/3/2019

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Introducing Modern Telecom Softphone  - no additional charge software phone that runs on Google Chrome Browser 
Why would you want to use a softphone?  Supposed you are at home or on a business trip in another country, you need to call a client or collaborate with a colleague , turning your smartphone, tablet, desktop or laptop into your office phone extension allows you to make or receive calls from your work extension anywhere you can get Internet.  Making calls from the softphone will exhibit the caller ID of your work phone number or local extension identity.  You would dial your colleagues extensions directly as if you were on your physical desktop phone.  While you leave the browser window open, if your office extension rings, Chrome browser will alert you and you can answer the call directly from within the web browser.  You can hold, conference and transfer calls using the on screen buttons.  Check your call history and listening to your voicemail are now easier than ever, simply click on the voicemail to return the call directly within the portals softphone.  Have some fun with it! Here’s how to login:
 
Using Google Chrome Browser (or any WebRTC browser)
go to:  https://  alias  .moderntelecom.ca
note: "alias" needs to be substituted with your customer alias which is assigned by Modern Telecom, please reach out to us to ask what your customer alias is.   If you have been using the portal for call history or voicemail access already, use the same alias, account and password to login.  If you have never been assigned portal access before and would like to be, please email us for a username and password to be assigned.  By default we have disabled portal access for users who do not intend to use it for security purposes.   Once logged in you are prompted by Chrome to allow pop-up notifications, if you select yes then you will be notified of incoming calls by a pop-up and given the opportunity to answer the call within the browser, if you select no then you will only be able to place outgoing calls. If you are not able to place or receive calls please confirm you are using a WebRTC enabled browser such as Google Chrome and that you didn't forget to put the "s"  after http.
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Update 2/12/2020 To install our new  desktop or smartphone apps, please  see our Desktop Softphone App post
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Modern Telecom Conference Room Automation Demo

5/16/2019

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Modern Telecom's Brochure

5/16/2019

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voipbrochure.pdf
File Size: 798 kb
File Type: pdf
Download File

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Cell Phone Redirection Menu

5/16/2019

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When your extension is linked to your cell phone and you answer an office redirected call on your cell phone, you may use the following quick reference card to know the available options for accepting, rejecting, parking or transferring calls back from your cell phone.   For example, if you answer a call on your cell phone and then want to transfer it back to  a colleague at the office at extension 201, then while on the phone you would press ##2201 and that would transfer the call off your cell phone and back to the office and to extension 201. 
To change your cell phone preferences on the PBX,  see the  steps on Linking Your Cell Phone
We have printed wallet size quick reference  cards  available, please let us know if you would like one mailed out to you!
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