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Fanvil Manuals

1/20/2022

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fanvil_x3u_x4u_x5u_x6u_phone_user_manual.pdf
File Size: 6312 kb
File Type: pdf
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fanvil_x7_touchscreen_phone_user_manual.pdf
File Size: 9558 kb
File Type: pdf
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fanvil_x7a_android_phone_user_manual.pdf
File Size: 7184 kb
File Type: pdf
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fanvil_x210_enterprise_phone_user_manual.pdf
File Size: 7501 kb
File Type: pdf
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fanvil_i53w_indoor_touchscreen_station_user_manual.pdf
File Size: 4473 kb
File Type: pdf
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fanvil_i10_series_mini_intercom_user_manual.pdf
File Size: 3076 kb
File Type: pdf
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Zoiper

11/11/2021

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Modern Telecom is pleased to be partnering with Zoiper http://www.zoiper.com
Zoiper is a soft phone company making android, ios and desktop applications for use with our platform.  
If you would like to use the Zoiper Mobile app on your smartphone, please see our 1 minute installation video here: https://youtu.be/Yyn7X4hE62k then select one of the links below to download the app to your phone.
·  Google Play: https://play.google.com/store/apps/details?id=com.zoiper.android.app
·  Apple Store: https://apps.apple.com/us/app/zoiper-lite-voip-soft-phone/id438949960

To make the setup experience easier - you may contact our helpdesk to request a QR code be emailed to you and then after Zoiper is installed you can simply scan the QR code we will email you using the camera on your smartphone instead of having to type your username and password.  
ZoiPer Bug:
The default DTMF Style setting don't allow for touch tones to work through the app, so if you find yourself needing to use touch tone digits (called DTMF) during a phone call to interact with auto attendant menus then you will need to change this setting from within ZoiPer once its installed.  Navigate through the following menus from within the app to change the DTMF style from "Symbolic " to "Inband". 

Settings > Accounts > Modern Telecom > Features > DTMF Style > Inband

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Music On Hold

6/28/2021

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Modern Telecom customers may select their preferred music on hold track from our selection of royalty free music in this video, all tracks loop endlessly when callers are placed on hold, or in an agent queue. You may also specify that we use the same or a different audio track for the lobby of the conference server.  
0:05 Acoustic
0:27 Beaching
0:48 Beautiful
1:11 Classical
1:35 Corporate
2:00 Country
2:24 Holiday
2:50 Jazz
3:17 Latin
3:43 Default
4:08 Nature
4:33 Power Up
5:01 Reggae
5:29 Sad
5:56 World
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Using Your New Phones Yealink T54W and W56H

1/14/2021

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Learn how to use the Yealink T54W Desk Phone and W56H Cordless Phones from the experts at Modern Telecom!
CHAPTERS:
0:05 Transferring Calls Internally
1:27 Transferring from Desk Phone to Cordless Phone
2:28 Transferring calls Externally to cell phones
3:33 Call Parking
5:12 Additional Button Pages
5:32 Intercom to Extensions
6:03 Paging
6:38 Do Not Disturb
7:22 Night Service
8:07 Conference Server

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How to use our Softphone

12/29/2020

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Learn how to use our Softphone for Windows from the experts at Modern Telecom! Its an easy way to make and receive phone calls from your desktop or laptop.   Click here to download  the Vodia softphone application 
0:10 Installing the Vodia Softphone
0:33 Logging in
0:58 Making and Receiving calls
2:11 Parking a Call
2:42 ACD Automatic Call Distribution
3:33 Text Messaging
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Click 2 Dial

10/6/2020

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Learn how to use the Vodia Click 2 Dial Chrome extension.  Its an easy way to make phone calls from within your browser by right clicking on a number and selecting to dial from either your desk phone or the web phone.
Get the chrome extension from here:   
https://chrome.google.com/webstore/detail/click-to-dial/fjoflheglodmbjfgbhfamglcimbedoff/ 

After you have installed the extension in to Chrome, you must click on the extension icon visible in the top right corner of your browser and configure the settings as in the screenshot to the right.  These are the same credentials you would use for our web portal, smartphone or windows app.
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To use the extension, RIGHT click on a phone number on  a web page to reveal the context menu, then select Click to Dial as in the screen shot below and select weather to dial out using the browser or your desk phone - note, if you are logged into your extension from multiple phones, then the LAST phone used will be the one that connects the call if you select to call from Desktop Phone. 
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Using Your New Phones Grandstream GXV3350

9/7/2020

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Learn how to use the Grandstream GXV3350 from the experts at Modern Telecom!
CHAPTERS:
0:53 Making a call home key, send key, end key
4:23 Directory
5:13 Answering calls
5:48 Transferring calls
7:38 Call park and call hold
11:16 Call waiting
13:04 Conference server
18:14 Paging
19:51 Activating closing times
21:20 Do Not Disturb
22:38 Voicemail
24:46 Video calling
26:05 Reboot procedure
27:15 Start up after reboot
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Using Your New Phones Grandstream GXP2135

9/7/2020

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Learn how to use the Grandstream GXP2135 from the experts at Modern Telecom!
CHAPTERS:
0:05 Making a call send key, end key
1:28 Moving pages BLF keys & feature buttons
2:23 Middle menu button & exit button
2:57 Answering a call and placing caller on hold
4:18 Transferring a call
5:22 Putting a call on hold and taking a second call
7:39 Detailed transferring demo
9:40 Call parking
13:45 Conference calls using the conference server
19:52 Voicemail
21:15 Directory
22:19 Paging
23:29 Activating closed times
24:47 Do Not Disturb

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Linking your cell phone

7/21/2020

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Follow the steps in this info-graphic  to create a link between your Cell phone and your PBX extension which will allow both phones to ring at the same time.  If you answer a call on your cell and need to transfer it to another extension, follow the steps in the Cell Phone Redirection Menu to manipulate a call from your cell phone. 
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Softphone Applications

2/12/2020

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The Vodia Desktop Softphone App can be used to make and receive VoIP phone calls directly from your computer.    For a tutorial on how to use the app, please click HERE. 

Note:  if you have Google Chrome browser installed on your computer then you do not need to install this softphone as our web portal will launch a WebRTC version of this app directly within Chrome Browser  and it is  identical  to this app.     For the link, username and password to our web portal, please call or email our service department and request a "welcome email" . If you still choose to install the desktop app onto your computer, please select  your operating system version below.  
Latest Win 10 Version From Microsoft Store
Win 7 version for older computers Download
Latest Mac OS Version From Apple Store
Latest iPhone version from Apple Store
Linux OS Download
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Latest Android Version from Google Store
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Free Softphone for Google Chrome Browser

10/3/2019

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Introducing Modern Telecom Softphone  - no additional charge software phone that runs on Google Chrome Browser 
Why would you want to use a softphone?  Supposed you are at home or on a business trip in another country, you need to call a client or collaborate with a colleague , turning your smartphone, tablet, desktop or laptop into your office phone extension allows you to make or receive calls from your work extension anywhere you can get Internet.  Making calls from the softphone will exhibit the caller ID of your work phone number or local extension identity.  You would dial your colleagues extensions directly as if you were on your physical desktop phone.  While you leave the browser window open, if your office extension rings, Chrome browser will alert you and you can answer the call directly from within the web browser.  You can hold, conference and transfer calls using the on screen buttons.  Check your call history and listening to your voicemail are now easier than ever, simply click on the voicemail to return the call directly within the portals softphone.  Have some fun with it! Here’s how to login:
 
Using Google Chrome Browser (or any WebRTC browser)
go to:  https://  alias  .moderntelecom.ca
note: "alias" needs to be substituted with your customer alias which is assigned by Modern Telecom, please reach out to us to ask what your customer alias is.   If you have been using the portal for call history or voicemail access already, use the same alias, account and password to login.  If you have never been assigned portal access before and would like to be, please email us for a username and password to be assigned.  By default we have disabled portal access for users who do not intend to use it for security purposes.   Once logged in you are prompted by Chrome to allow pop-up notifications, if you select yes then you will be notified of incoming calls by a pop-up and given the opportunity to answer the call within the browser, if you select no then you will only be able to place outgoing calls. If you are not able to place or receive calls please confirm you are using a WebRTC enabled browser such as Google Chrome and that you didn't forget to put the "s"  after http.
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Update 2/12/2020 To install our new  desktop or smartphone apps, please  see our Desktop Softphone App post
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Modern Telecom Conference Room Automation Demo

5/16/2019

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Modern Telecom's Brochure

5/16/2019

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voipbrochure.pdf
File Size: 798 kb
File Type: pdf
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Cell Phone Redirection Menu

5/16/2019

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When your extension is linked to your cell phone and you answer an office redirected call on your cell phone, you may use the following quick reference card to know the available options for accepting, rejecting, parking or transferring calls back from your cell phone.   For example, if you answer a call on your cell phone and then want to transfer it back to  a colleague at the office at extension 201, then while on the phone you would press ##2201 and that would transfer the call off your cell phone and back to the office and to extension 201. 
To change your cell phone preferences on the PBX,  see the  steps on Linking Your Cell Phone
We have printed wallet size quick reference  cards  available, please let us know if you would like one mailed out to you!
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Voicemail System Manual

5/16/2019

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modern_telecom_voicemail_system_manual.pdf
File Size: 1032 kb
File Type: pdf
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Snom 3XX series phone manual

5/16/2019

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phone_instruction_sheet_3xx.pdf
File Size: 716 kb
File Type: pdf
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Snom 7XX series phone manual

5/16/2019

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phone_instruction_sheet_7xx.pdf
File Size: 521 kb
File Type: pdf
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