Modern Telecom is pleased to be partnering with Zoiper http://www.zoiper.com
Zoiper is a soft phone company making android, ios and desktop applications for use with our platform.
If you would like to use the Zoiper Mobile app on your smartphone, please see our 1 minute installation video here: https://youtu.be/Yyn7X4hE62k then select one of the links below to download the app to your phone.
· Google Play: https://play.google.com/store/apps/details?id=com.zoiper.android.app
· Apple Store: https://apps.apple.com/us/app/zoiper-lite-voip-soft-phone/id438949960
To make the setup experience easier - you may contact our helpdesk to request a QR code be emailed to you and then after Zoiper is installed you can simply scan the QR code we will email you using the camera on your smartphone instead of having to type your username and password.
Modern Telecom customers may select their preferred music on hold track from our selection of royalty free music in this video, all tracks loop endlessly when callers are placed on hold, or in an agent queue. You may also specify that we use the same or a different audio track for the lobby of the conference server.
4:33 Power Up
Learn how to use the Yealink T54W Desk Phone and W56H Cordless Phones from the experts at Modern Telecom!
0:05 Transferring Calls Internally
1:27 Transferring from Desk Phone to Cordless Phone
2:28 Transferring calls Externally to cell phones
3:33 Call Parking
5:12 Additional Button Pages
5:32 Intercom to Extensions
6:38 Do Not Disturb
7:22 Night Service
8:07 Conference Server
Learn how to use our Softphone for Windows from the experts at Modern Telecom! Its an easy way to make and receive phone calls from your desktop or laptop. Click here to download the Vodia softphone application
0:10 Installing the Vodia Softphone
0:33 Logging in
0:58 Making and Receiving calls
2:11 Parking a Call
2:42 ACD Automatic Call Distribution
3:33 Text Messaging
Learn how to use the Vodia Click 2 Dial Chrome extension. Its an easy way to make phone calls from within your browser by right clicking on a number and selecting to dial from either your desk phone or the web phone.
Get the chrome extension from here:
Learn how to use the Grandstream GXV3350 from the experts at Modern Telecom!
0:53 Making a call home key, send key, end key
5:13 Answering calls
5:48 Transferring calls
7:38 Call park and call hold
11:16 Call waiting
13:04 Conference server
19:51 Activating closing times
21:20 Do Not Disturb
24:46 Video calling
26:05 Reboot procedure
27:15 Start up after reboot
Learn how to use the Grandstream GXP2135 from the experts at Modern Telecom!
0:05 Making a call send key, end key
1:28 Moving pages BLF keys & feature buttons
2:23 Middle menu button & exit button
2:57 Answering a call and placing caller on hold
4:18 Transferring a call
5:22 Putting a call on hold and taking a second call
7:39 Detailed transferring demo
9:40 Call parking
13:45 Conference calls using the conference server
23:29 Activating closed times
24:47 Do Not Disturb
Follow the steps in this info-graphic to create a link between your Cell phone and your PBX extension which will allow both phones to ring at the same time. If you answer a call on your cell and need to transfer it to another extension, follow the steps in the Cell Phone Redirection Menu to manipulate a call from your cell phone.
The Vodia Desktop Softphone App can be used to make and receive VoIP phone calls directly from your computer. For a tutorial on how to use the app, please click HERE.
Note: if you have Google Chrome browser installed on your computer then you do not need to install this softphone as our web portal will launch a WebRTC version of this app directly within Chrome Browser and it is identical to this app. For the link, username and password to our web portal, please call or email our service department and request a "welcome email" . If you still choose to install the desktop app onto your computer, please select your operating system version below.
Introducing Modern Telecom Softphone - no additional charge software phone that runs on Google Chrome Browser
Update 2/12/2020 To install our new desktop or smartphone apps, please see our Desktop Softphone App post
When your extension is linked to your cell phone and you answer an office redirected call on your cell phone, you may use the following quick reference card to know the available options for accepting, rejecting, parking or transferring calls back from your cell phone. For example, if you answer a call on your cell phone and then want to transfer it back to a colleague at the office at extension 201, then while on the phone you would press ##2201 and that would transfer the call off your cell phone and back to the office and to extension 201.
To change your cell phone preferences on the PBX, see the steps on Linking Your Cell Phone
We have printed wallet size quick reference cards available, please let us know if you would like one mailed out to you!