Category: Marketing

Case Study: Multi Tenant Commercial Building Security Solution using Phones

5/1/2023

Temple Anshe Sholom (Hamilton Ontario) Customer Background:
The Temple Anshe Sholom celebrates 170 years of history as Canada’s first Reform Jewish congregation. The large building serves as a campus to 5 independent spiritual and educational centers:
1) Temple Anshe Sholom Synagogue is the place of worship and administration of the building.
2) Temple Playhouse is a multicultural childcare center for infants to school aged children.
3) Kehila Heschel School is an elementary school for gr 1-5
4) Le Petites Pommes offers year-round camps, tutoring and programs to help students learn the French language.
5) Religious School offers supplementary after school learning programs for pre-school to teens.

Customer Requirements:
It is important to control admission to the building to promote the security of the staff, students and congregants. The requirement was to install a combination of SIP telephones in all 5 businesses within the building and touchscreens in all the classrooms in the building and allow for mobile phone access so that teachers and staff could admit people as required in a method that was more secure. Furthermore, the camera in the door phone was to be integrated into a pre-existing Dahua video surveillance system so that the front entry door would be recorded. The staff also desired to have a card access control installed on the main door to permit authorized personnel entry to the building.

Current Problems:
About 5 years ago, we took over servicing a solution installed by another vendor with a Mobotix intercom and using Yealink and Grandstream Video Phones. For many years the customer complained about this solution as Mobotix was not stable, crashing constantly and very complex for them to use and service. The Mobotix camera had to be replaced 2 times during its use and required constant firmware updates and factory resets. Determined to find a solution, Modern Telecom worked tirelessly with Mobotix engineers to try to improve reliability but at best it would only last a few months between failures

Fanvil Advantages
When we were finally given a budget to replace this system in 2022 we proposed the new Fanvil i63 with a combination of Fanvil X6U phones in offices and Fanvil i53W devices in classrooms. We believe no other solution could have been provided that would be as simple to use and service, elegant looking and cost effective. The Fanvil solution offered the ability to have a video preview on the phones so that anyone can see who is requesting entry to the building, the i63 has 5 buttons on it which was the perfect amount for this application since they have 5 separate departments. The integrated card access control is convenient and uses low-cost fobs & cards which are easily sourced. Using our hosted PBX we were able to create the ring groups for each organization so that only the phones in each organization would ring when someone pushed the appropriate button. We used Action Plans to deploy video preview to all the phones and touch screens. After hours, when someone pushes the buttons on the doorphone, it will automatically redirect the video call to our smartphone apps so they can be used remotely.

Project Challenges:
Some of the locations to mount the i53W screens in the classrooms were on concrete walls, since the i53w requires a flush mountable surface, we had a challenge to mount surface mount back boxes to the concrete walls first. The manufacturer customized a batch of back brackets for us so we could mount the i53w screens to a standard dual gang electrical box and this way the i53w could be mounted against the concrete walls in the school.

Training and Demonstration Videos:
X6U Video calling Demonstration: https://photos.app.goo.gl/5Dt1mvX9UJkKMee38
X6U Training Video for clients offices: https://photos.app.goo.gl/aGuqVJdS55LaGnjX6
I53W Training Video for clients classrooms: https://photos.app.goo.gl/B5yA1R1wNL4jk7iZ6
Marketing Video posted to YouTube: https://youtu.be/ko12NgWrOGw

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Case Study: Therapy Clinic Classroom Remote Entry System

4/28/2023

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Free Softphone for Google Chrome Browser

10/3/2019

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Introducing Modern Telecom Softphone - no additional charge software phone that runs on Google Chrome Browser

Why would you want to use a softphone? Supposed you are at home or on a business trip in another country, you need to call a client or collaborate with a colleague , turning your smartphone, tablet, desktop or laptop into your office phone extension allows you to make or receive calls from your work extension anywhere you can get Internet. Making calls from the softphone will exhibit the caller ID of your work phone number or local extension identity. You would dial your colleagues extensions directly as if you were on your physical desktop phone. While you leave the browser window open, if your office extension rings, Chrome browser will alert you and you can answer the call directly from within the web browser. You can hold, conference and transfer calls using the on screen buttons. Check your call history and listening to your voicemail are now easier than ever, simply click on the voicemail to return the call directly within the portals softphone. Have some fun with it! Here’s how to login:

Using Google Chrome Browser (or any WebRTC browser)
go to: https:// alias .moderntelecom.ca
note: "alias" needs to be substituted with your customer alias which is assigned by Modern Telecom, please reach out to us to ask what your customer alias is. If you have been using the portal for call history or voicemail access already, use the same alias, account and password to login. If you have never been assigned portal access before and would like to be, please email us for a username and password to be assigned. By default we have disabled portal access for users who do not intend to use it for security purposes. Once logged in you are prompted by Chrome to allow pop-up notifications, if you select yes then you will be notified of incoming calls by a pop-up and given the opportunity to answer the call within the browser, if you select no then you will only be able to place outgoing calls. If you are not able to place or receive calls please confirm you are using a WebRTC enabled browser such as Google Chrome and that you didn't forget to put the "s" after http.